Banks have been in full cost-cutting mode in recent years, but with profits expected to increase substantially as a result of tax reform, all analysts and investors want to know is how they plan to spend their tax savings.
Many banks are increasing employee performance by including AI technology into their strategy. In a recent IBM study of 600 respondents, 65% of early adopters said AI technology is very important to their organization’s strategy and success, and 58% said it’s an essential element of their organization’s digital transformation.This webinar will highlight AI and chatbot technology and the benefits that clients have realized.
The regional bank’s first-year CEO is doing some expected things, like offering more products through digital channels, and making a few surprising moves, like inviting all credit card customers to switch to lower-rate loans.
Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive.